Reward Points

Reward Points

ECIG Hellas offers a reward points programme that allows registered retail customers to earn points on their purchases and redeem them as discounts on future orders.

With every eligible purchase, you earn reward points equivalent to 10% of the amount spent on eligible products.

Reward points are credited to your customer account when your order is marked as Shipped or Delivered.

Below you can find information about how the programme works, how points are calculated and how to use your available balance.

1. How Reward Points Work

When you purchase products at their regular selling price through your registered retail customer account, you earn reward points based on the eligible product value.

The standard calculation is:

Every €1 spent = 1 reward point

10 reward points = €1 discount

100 reward points = €10 discount

1,000 reward points = €100 discount

This means you earn the equivalent of 10% of your eligible purchase value back in reward points, which can be used as a discount on future orders.

For example:

• Spend €50 and earn 50 points, worth €5.
• Spend €100 and earn 100 points, worth €10.
• Spend €150 and earn 150 points, worth €15.

Reward points are calculated on the eligible product price including VAT, excluding shipping costs and cash on delivery fees.

If you use existing reward points to receive a discount on your purchase, you earn new points only on the eligible product amount you actually pay after the reward discount has been applied.

Points are credited to your account when your order is marked as Shipped or Delivered.

2. Who Can Earn Reward Points?

The reward points programme is available to registered retail customers of ECIG Hellas.

To participate, you must have an active customer account.

Reward points are earned on products sold at their regular price. Products with special, promotional or reduced prices do not generate reward points.

The following conditions apply:

• Online orders: Eligible purchases made while logged in to your registered retail account earn reward points.
• Telephone and email orders: Orders placed through our customer service team may also earn reward points, provided they are linked to your registered retail customer account.
• Guest checkout: Orders placed without a registered customer account do not earn reward points.
• Wholesale purchases: Wholesale and business-to-business accounts are excluded from the programme.
• Special-price products: Products sold at discounted, promotional or special-offer prices do not generate reward points.

Shipping charges and cash on delivery fees are excluded from reward points calculations.

3. How to Check Your Reward Points Balance

You can view your available reward points through your customer account.

1. Sign in to your account at www.e-cig.gr.
2. Navigate to the My Account section.
3. Select Reward Points.
4. View your available points balance and reward points transaction history.

Your account records points earned from qualifying purchases and points redeemed on previous orders.

Existing customers: Your reward points balance from our previous website has been carried over to the new ECIG Hellas website. You can continue using your available points through your customer account.

4. How to Redeem Your Reward Points

Reward points can be redeemed as discounts during the online checkout process.

To use your available points:

1. Sign in to your registered customer account.
2. Add your selected products to the shopping cart.
3. Proceed to checkout.
4. Find the Reward Points section ("Points to use").
5. Enter the number of points you wish to redeem.
6. Check the Reward discount line and your updated order total before completing your purchase.

The "Points to use" field is automatically filled in for you. It displays the maximum number of points you can redeem on your current order.

You can reduce this amount or enter 0 if you prefer to save your points for a future purchase.

You may redeem some or all of your available points, subject to the value of your order and the applicable checkout conditions.

Where sufficient points are available, reward points may cover up to 100% of the product value, including VAT.

Reward points cannot be used to pay for shipping costs or cash on delivery fees.

Any remaining charges will be displayed during checkout.

5. When Are Reward Points Added?

Reward points are credited to your registered customer account when an eligible order is marked as Shipped or Delivered.

Points earned from a purchase become available for redemption on a subsequent order.

Pending, unpaid or incomplete orders do not generate available reward points until the order has reached one of these statuses.

Earning points when redeeming existing points

When you use reward points to receive a discount, new points are calculated only on the eligible product value remaining after the reward discount.

For example:

• Eligible product value: €100
• Reward points redeemed: 200 points (€20 discount)
• Remaining eligible product value paid: €80
• New reward points earned: 80 points, worth €8

This ensures that reward points are awarded only on the eligible amount actually paid.

6. Points Reserved for Pending Orders

When you apply reward points to an order, those points are temporarily reserved for that purchase.

While the order is pending and has not yet been marked as Shipped or Delivered, the reserved points cannot be used on another order.

Once your order is marked as Shipped or Delivered, the reserved points are permanently deducted from your reward points balance.

If the order is cancelled, the reserved points are released and returned to your available balance.

This prevents the same reward points from being used on multiple orders.

7. Cancelled Orders, Refunds & Product Returns

If an order is cancelled, any reward points earned from that purchase are reversed.

If you redeemed points on a cancelled order, those points are returned to your account.

For product returns, refunds or partial returns, the reward points associated with the affected products may need to be adjusted.

These adjustments may be carried out manually by our customer service team, depending on the products returned and the circumstances of the refund.

Where necessary, points earned from returned products may be deducted from your balance, and previously redeemed points may be adjusted or restored accordingly.

Reward points are intended to reflect eligible purchases that remain completed and valid.

8. Reward Points Terms & Conditions

The following conditions apply to the ECIG Hellas reward points programme:

• Reward points are available exclusively to registered retail customers.
• Online orders and telephone or email orders linked to a registered retail customer account may earn points.
• Guest purchases and wholesale orders do not qualify.
• All regularly priced products qualify for reward points.
• Products sold at discounted, promotional or special-offer prices do not generate reward points.
• Customers earn 1 reward point for every €1 spent on eligible products.
• Every 10 reward points have a redemption value of €1, equivalent to 10% of eligible spending.
• Points are calculated on eligible product prices including VAT, excluding shipping costs and cash on delivery fees.
• When points are redeemed on an order, new points are earned only on the remaining eligible product value actually paid.
• Reward points are credited when an eligible order is marked as Shipped or Delivered.
• Points applied to pending orders are temporarily reserved and cannot be used on another order.
• Reserved points are deducted when the order is marked as Shipped or Delivered, or released if the order is cancelled.
• Reward points are linked to the customer account through which they were earned and cannot be transferred between accounts or individuals.
• Points can be redeemed only through the online checkout process.
• At checkout, the "Points to use" field is automatically filled with the maximum redeemable amount, which customers may change before completing their order.
• Reward points may cover up to 100% of the product value, including VAT, but cannot be used for shipping or cash on delivery fees.
• Reward points cannot be exchanged for cash.
• Points associated with cancelled orders are reversed.
• Points associated with refunds, returns or partial returns may be adjusted manually by our customer service team.
• Existing reward points balances from our previous website have been transferred to the new ECIG Hellas website.

9. Need Assistance?

If you have questions about your reward points balance, earning points or redeeming them during checkout, please contact our customer service team from the contact page.

Please provide your registered customer account email address and the relevant order number, where applicable, so our team can assist you.