Shipping & Delivery Information
At ECIG Hellas, we aim to process and dispatch every order as quickly as possible, ensuring that your purchases reach you with minimal delay.
Below you'll find information about order processing, shipping methods, delivery times and shipping costs.
1. Order Processing & Dispatch
We begin processing orders as soon as payment has been confirmed.
Each product has an estimated Dispatch Time displayed on its product page. If your order contains items with different dispatch times, we will ship the entire order together once all items are available.
Order processing depends on your chosen payment method:
- Credit & Debit Cards: Payments made using Visa, Mastercard or Maestro are confirmed instantly, allowing us to begin processing your order immediately.
- Cash on Delivery: Available for orders within Greece only. An additional fee of €2.50 (including VAT) applies and is shown at checkout.
- Bank Transfer: Bank transfers generally require 20-36 hours to clear, depending on your bank. Orders are dispatched once payment has been received and confirmed. To help speed up processing, you may email your bank’s payment confirmation to info@ECIG.gr.
Our bank account details are available on the Payment Methods page.
2. Shipping Costs & Free Delivery
We offer free shipping within Greece on retail orders of €40 or more (including VAT).
For orders below €40, shipping costs start from €3.72 (including VAT) for parcels weighing up to 2 kg. Final shipping charges depend on parcel weight and are calculated at checkout.
International shipping is available to selected countries only. Shipping costs depend on the destination, parcel weight and available delivery methods. Free shipping does not apply to international orders.
All applicable shipping charges are displayed before you complete your purchase.
3. Shipping Methods & Estimated Delivery Times
Deliveries Within Greece: ACS Courier
Orders within Greece are shipped through ACS Courier, with an estimated delivery time of 1-2 business days from dispatch.
International Deliveries: DHL Express
DHL Express offers fast international shipping to selected countries, with estimated delivery times of 1-5 business days from dispatch.
Availability depends on the destination and applicable shipping restrictions. This option will appear at checkout only when available for your order.
International Deliveries: Standard Tracked Mail
For customers looking for a more economical international shipping option, we offer Standard Tracked Mail to selected destinations.
Estimated delivery times are:
- Most European destinations: 5-10 business days
- Other destinations (including some European countries): 7-15 business days
A tracking number is provided once your order has been dispatched, allowing you to follow its progress.
Standard Tracked Mail is available for parcels weighing up to 3 kg. Availability depends on the destination country and applicable shipping restrictions.
If your order exceeds the weight limits of the available shipping methods, please contact us to discuss alternative delivery arrangements.
Please note: All delivery times are estimates calculated from the date of dispatch, not the date the order was placed. Delivery may occasionally take longer due to courier operations, customs procedures, public holidays or other circumstances beyond our control.
4. Delivery Address & Contact Information
Orders are shipped to the delivery address provided during checkout.
Please ensure that your address, postal code and contact details are complete and accurate before placing your order. We strongly recommend providing a valid telephone number in case the courier needs to contact you regarding your delivery.
ECIG Hellas cannot accept responsibility for delivery issues caused by incorrect or incomplete shipping information.
Returned Parcels: If an order is returned to us due to an incorrect or incomplete delivery address, failure to collect the parcel, or unsuccessful delivery attempts attributable to the recipient, the buyer will be responsible for any additional shipping and redelivery costs.
Once the parcel has been returned, we will contact the buyer to arrange redelivery. Any applicable additional shipping charges must be paid before the order is dispatched again.
5. International Shipping & Customs
International shipping is available only to selected countries, subject to applicable laws, import regulations and courier restrictions.
For orders shipped outside the European Union, import duties, customs fees and local taxes may apply. These charges are determined by the destination country's customs authorities and are the responsibility of the recipient.
Customers are responsible for ensuring that the products they order comply with the import regulations and applicable laws of their destination country.
Certain products may be subject to import restrictions or prohibitions depending on the destination country. All international orders are reviewed before dispatch to ensure compliance with applicable shipping regulations.
If an order contains products that cannot be shipped to the selected destination, we will contact the customer to explain the restrictions. Any products that cannot be shipped will be removed from the order and refunded in full. The remaining eligible products will be dispatched as normal.
ECIG Hellas is not responsible for orders delayed, rejected or held by customs authorities due to local import restrictions, except where responsibility arises under applicable law.
If you're unsure whether a product can be shipped to your country, please contact us before placing your order. Our team will be happy to assist wherever possible.
6. Need Assistance?
If you have any questions about shipping costs, delivery methods, order processing or international shipping restrictions, please contact our team.
You can also reach us through our website's Contact Form.
We're always happy to help you find the most suitable delivery option for your order.